Are your invoicing controls adequate? Do you have metrics to measure the accuracy of your billings? ARG provides a suite of revenue protection solutions designed to ensure revenue accurately reflects the services that have been rendered.
Each service requires few resources to implement and limited support to maintain and can either augment or replace existing controls. The end result is that ARG’s Revenue Protection services deliver value and the proof is in our clients. Since 2004, ARG has never lost a client. ARG’s core services include:
Dispute Resolution & Collection Service
Invoice adjustments are a major burden to every organization and require extensive overhead to support. Incorrectly processed disputes are often costly and can result in revenue being mistakenly written-off, or overstated.
ARG’s Dispute Resolution & Collection Service provides an accurate, efficient, and cost-effective solution that includes the processing and collection of invoice disputes. The service is a turnkey solution that delivers an exceptionally high collection rate.
Revenue Protection – Under-billing Protection
Customers complain when they are overcharged, but do they say anything when they are under-billed? Under-billings are the hidden profits that exist in most organizations and often have a significant, negative impact on revenue. ARG’s Under-billing Protection Service identities invoices that have been mistakenly under-billed, and recaptures the incremental revenue due. Since 2004, ARG has recaptured over $150 million in gross profits for its clients. The service can be performed as a pre or post-audit.
Revenue Protection – Overcharge Protection
Overcharges are a major resource drain and can lead to customer churn if left unchecked. ARG’s Overcharge Protection Service is a pre-audit designed to identify overcharges before they reach the customer. The end result is a higher invoice accuracy rate and better customer relations.