Through my social media conversations, I’m hearing that Sales VP’s and CFO’s alike are now intently focused on improving the customer experience to reduce churn. Because we’re in a highly competitive market where the focus has been on…

In ARG’s white paper “Hidden CASS Profits: Air Cargo's Struggle with Invoice Accuracy”, the issue of invoice accuracy is reviewed as well as its impact on carrier profits.

Whether you got into the international freight business yesterday or have been around to watch the dawn of containerization, you’re probably familiar with the fact that Air and Ocean freight rates are driven by “market pricing” for…

It’s no secret that the air cargo industry is fraught with invoicing issues. A byproduct of this is the hundreds of auditing firms burdening carriers with overcharge claims. But, invoicing errors are not a one-sided issue. The data we’ve…