Container lines which should be looking for any opportunity possible to grow revenues are “missing the boat” on an untapped source of revenue: inaccurate billing, says industry veteran and JOC columnist Gary Ferrulli. The admission by A.P. Moller – Maersk CEO Soren Skou at TPM a few years ago that Maersk has a 12% billing error rate was a “bolt of lightning” and that the error rates may be as high as 25 or 30% at other carriers even though none of them are taking decisive action to address it.
Article posted by JOC
