ARG featured in JOC article “Carriers missing the boat on revenue recovery”

Container lines which should be looking for any opportunity possible to grow revenues are “missing the boat” on an untapped source of revenue: inaccurate billing, says industry veteran and JOC columnist Gary Ferrulli. The admission by A.P. Moller – Maersk CEO Soren Skou at TPM a few years ago that Maersk has a 12% billing error rate was a “bolt of lightning” and that the error rates may be as high as 25 or 30% at other carriers even though none of them are taking decisive action to address it.

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