Through my social media conversations, I’m hearing that Sales VP’s and CFO’s alike are now intently focused on improving the customer experience to reduce churn. Because we’re in a highly competitive market where the focus has been on…

It’s no secret that shipping lines struggle to achieve accuracy in the invoices they issue to beneficial cargo owners (BCOs) and non-vessel-operating common carriers (NVOs), but the root cause of that problem is often laid at the door of…

It has been well known that air cargo carriers have struggled with invoice accuracy for years, with legacy systems with limited flexibility and inherent flaws in the booking process are contributing factors.   Only one in four carriers can…

In ARG’s white paper “Hidden CASS Profits: Air Cargo's Struggle with Invoice Accuracy”, the issue of invoice accuracy is reviewed as well as its impact on carrier profits.

 Total TEU and shipment volume of 2H 2020 vs 1H 2020 are up. Demand continues strong due to: Continued restocking demand High demand for “stay at home” goods/PPE Pre CNY rush Limited Air Cargo capacity Revenue yields are up Capacity…

The industry-wide loss of more than $250M in air freight and estimated well over $1B in ocean has been driving leadership conversations across airlines, ocean carriers and forwarders alike. While the revenue discussions have captured the…

It’s no secret that the air cargo industry is fraught with invoicing issues. A byproduct of this is the hundreds of auditing firms burdening carriers with overcharge claims. But, invoicing errors are not a one-sided issue. The data we’ve…

Whether you got into the international freight business yesterday or have been around to watch the dawn of containerization, you’re probably familiar with the fact that Air and Ocean freight rates are driven by “market pricing” for…